Return Policy

CTR fully supports all of the products we sell. All of the qualified staff will try their best to determine the correct item you are wanting. Due to the perishable/special nature of some of our products, we have the following Return Policy:

1. Sausage Casing is Non-Returnable under no circumstances
(whether it is Natural, Collagen or Fibrous Casing)
2. Pre-authorization to return any unperishable item from one of our qualified staff is mandatory. Inspection of the item is required prior to a refund being given.
3. Original invoice must be included with the goods being returned.
4. Payment will be refunded in the original tender given.
5. A Re-stocking Fee of 25% is applicable to all items that are eligible for returns.
6. Shipping costs are non-refundable
All Pre-authorized returns are to be shipped Freight PREPAID
back to CTR unless otherwise instructed
7. Non-stocking Items or Special-Order Items are Non-Returnable
8. Item must be returned in un-used condition in original packaging
9. No returns on Gift Cards
10. Customer has 30 days to obtain Pre-authorization and return the item.
11. All items that are “All Sales Final” are non-returnable

NOTE: CTR’s policy may vary depending on the special circumstances of the original sale

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